10.9.2025 Streaming Services and Remote Controls Workshop

 

Session Overview

• This was a follow-up to last week's informational session about streaming
• The instructor focused on providing step-by-step guidance for accessing streaming services
• Topics covered included remote controls, QR code scanning, and subscription management

Remote Control Identification

• Different remotes indicate different streaming capabilities:
  • Basic Xfinity remote (without microphone button) can't access streaming
  • Advanced Xfinity remotes (with microphone button) can access streaming services
  • TV manufacturer remotes (Samsung, Sony, LG) may have preset buttons for streaming services
  • Fire Stick and other streaming device remotes have dedicated streaming buttons

Accessing Streaming Services

• Access depends on which remote/device you're using:
  • For Xfinity: Press and hold microphone button, then say the service name (e.g., "Netflix")
  • For TV remotes: Use preset buttons if available or navigate to apps section
  • For Fire Stick: Use dedicated buttons or navigate through menus
• Remember that having the button doesn't mean you have access—subscription required

Logging In to Streaming Services

• Modern login methods use QR codes instead of typing email/password
• Recommended approach:
  • Download streaming apps on your phone and log in there first
  • When TV shows QR code, scan it with your phone to authorize TV
  • This eliminates need to type passwords on TV

iPhone QR Code Scanner

• No need to download QR code scanner apps (they often contain adware)
• Access built-in scanner:
  • Swipe down from top-right corner to open Control Center
  • Look for "Scan Code" button (looks like a QR code in frame)
  • If not visible, press and hold on gray area to customize controls
  • Add "Scan Code" to Control Center

Subscription Management

• Multiple ways to watch streaming content (TV, computer, tablet, phone)
• Share subscriptions within households:
  • Amazon Prime allows family accounts
  • Apple services have family sharing
  • Most services allow multiple profiles
• Services typically allow sharing within same household (same IP address)

Troubleshooting Tips

• If constantly asked to log in again:
  • May need to update device software
  • Go to settings to check for updates
• If remote not responding:
  • Check battery level (accessible through Xfinity button)
  • Remember remote buttons have different functions:
    • "Back" returns to previous screen
    • "Exit" returns to live TV or exits application completely
    • Xfinity button provides access to apps

Action Items

• [ ] Participants to try downloading streaming apps on phones and logging in
• [ ] Participants to practice using QR code scanner with streaming services
• [ ] Instructor to cover library streaming services (Canopy, Hoopla) next week
• [ ] Instructor to demonstrate how to download Prime Video and Netflix apps next week