Computer Help for Seniors

Sync and Manage Audio Playlist Remove a playlist on a device 1.Choose the playlist 2.Tap the red dot 3.Choose remove Choose which playlist to sync from the computer 1.Connect the device 2.Open iTunes 3.Click the icon on the top right that resembles the device 4.Click music 5.Check the playlist to add to your device Thank you, Jason Dare Computer Trainer and Repair 415-240-4843 jason.dare@sfct.net Here for you every step of the way.

Macintosh Notes 8/22/17 My Computer is acting strange, what's wrong? If you think you have a virus, download a FREE antivirus software 1.Go to Google, Type in "Sophos antivirus Mac" 2.Remember the first 2 results are ADS 3.Also look at the website address/URL in green to confirm the source 4.Click Get Started 5.Register with Sophos and create a password (write it down) 6.Look in your email inbox for a verification email and the link to download the software 7.Then double click on the software to install it 8.The Sophos Icon appears on the top right bar beside the clock 9.Click the icon to open the software and run a manual scan If you feel your computer's performance has degraded since Sophos was installed, remove it. 1.Click Spotlight (magnifying glass top right corner) type in sophos 2.Click Remove Sophos If you use Firefox Update to the newest version! 1.Visit www.firefox.com 2.Click Download 3.Open the downloaded file (dmg) 4.The window opens with the firefox icon

Change hearing aid settings (audio or call to hearing aid) 0. Open settings 0. Go to general 0. Go to accessibility 0. Scroll down to hearing aids 0. Audio routing, change related options Thank you, Jason Dare Computer Trainer and Repair 415-240-4843 jason.dare@sfct.net Here for you every step of the way.

PC Notes for 8/1/17 Troubleshooting Processes Issue: I Can't Open an Email Attachment! Understand the likely steps: 1. Receive the email with attachment 2. Click on the attachment to start the download Does not work, Internet Browser is Out of Date / / try to access the same email attachment in a different Internet browser (i.e. Firefox, Google Chrome, etc.) Look carefully to see if it automatically downloaded as it does in Google Chrome, seen on the bottom left, and sometimes in Firefox, seen in the top right 3. Successfully download/save the attachment to the computer 4. Opens properly with the required or compatible program Need the correct program, search Google for a program that opens your file. Search using the files 3 letter extension after the . DO NOT OPEN ATTACHMENTS FROM PEOPLE/COMPANIES YOU AREN'T EXPECTING EMAILS FROM! ex. Sorry we missed you, click here for a shipping receipt Your invoice wasn't processed properly Thank you for