Computer Help for Seniors

My printer won’t stop printing, what do I do? Macintosh Try pushing “cancel” on the printer Doesn’t stop? Then, Turn off the printer by pushing the power button or unplugging the printer from the rear. On the computer 1. go to the apple menu 2. choose system preferences 3. choose “print and fax” 4. click once on the printer’s name and then click “open print queue” 5. you will see a list of documents waiting to be printed 6. click each document and then click “delete” to erase it 7. continue until the list is empty 8. close all open windows 9. turn on your printer 10. and print the document again

Transfer Quicken Changes from the Flash Drive to the Computer 1. Insert the flash drive 2. Locate the files on the flash drive (window may open automatically or go to my computer and double click on the E to open it 3. You should see at least four quicken files 4. Next, open the location to where you will be saving the files to on your computer, usually the quicken files are in My Documents, Quicken 5. two windows should be open 1) E 2) Quicken folder 6. In the E window go to the “edit” menu choose “select all” 7. Copy the selected files by going to the “edit” menu and choosing “copy” 8. Open your Quicken folder, should be on the task bar below titled “quicken” 9. Go to the “edit” menu and “paste” the files into the quicken folder 10. You will be prompted to confirm that the files you are pasting will replace the current files, click Yes to replace the files on your computer 11. Done

Backup Quicken to a Flash Drive 1. Insert the flash drive into the computer 2. Wait for the computer to detect the drive (a window displaying the contents of the flash drive may open) – Drive is identified by the letter E: or F: etc. 3. Open Quicken 4. Go to the “file” menu and choose “backup” 5. A window displaying the path of where the backup will be saved will appear The path should be to the E: or identifying letter of the flash drive 6. If not…you need to direct quicken to where to save the backup 7. Click “browse” 8. Find and click on “my computer” 9. From the list that appears click on the E: or identifying letter of the flash drive 10. Click OK and the window will close displaying the new path for where the backup will be saved 11. Do not check add the date to the filename to save space and reduce confusion between different backups or for multiple backups check add the date to the filename 12. Click OK 13. The screen will flash and upon completion a window will

Receiving Photos/Files as an attachment in Macintosh Email 1. Click the stamp on the Dock to open Mac Mail, click on the email 2. Click “Save” 3. Click “save” again and the files will be saved to the desktop 4. Click on the middle yellow dot on the top left to hide the window 5. You will see the desktop and the files you downloaded or saved 6. Double Click to open it 7. When you are done with the file/photos 8. Move the file, by clicking holding and dragging it to either the Documents folder or Picture Folder so that your desktop does not become cluttered

Sending an Email on the Apple using Macintosh Mail 1. Click the Stamp on the bottom dock 2. The mail program opens 3. Click New on the top left 4. The new email form appears 5. Complete the To:, Subject, and message As you type in the to: you will see a list of contacts appear below, click on the contact you want to send the email to 6. Click in each field, subject and then the large white box below for the message 7. Send (top left) when complete

Defragment the files that are bogging down the computer using Smart Defrag 1. Go to google.com 2. Type in the search bar, smart defrag and then press enter 3. Click on the first (unpaid) result which should be iobit.com 4. Click the link “download now” 5. The page will change click in the middle “download majorgeeks” 6. Wait for the page to load and you will be prompted to save or run the file you are downloading 7. Click “save” if possible choose the desktop as the location where you want to save the file 8. Wait for the file to complete downloading 9. Next, is installing the program into the computer 10. Locate the file you downloaded, on the desktop of in my documents/downloads 11. Double click to open the file 12. Follow the prompts next, yes, agree, etc 13. Upon completion of the installation, click finish 14. Smart defrag will open 15. Click analyze to check the status of your computer 16. Then click start defrag to improve the speed of your computer If you run

Cleanup/remove and erase any old files that are bogging down the computer using CCleaner 1. Go to piriform.com 2. Click “download” 3. Click “download from filehippo” in small print towards the bottom of the page 4. The page will change 5. Click “download latest version” on the top right 6. Wait for the page to load and you will be prompted to save or run the file you are downloading 7. Click “save” if possible choose the desktop as the location where you want to save the file 8. Wait for the file to complete downloading 9. Next, is installing the program into the computer 10. Locate the file you downloaded, on the desktop of in my documents/downloads 11. Double click to open the file 12. Follow the prompts next, yes, agree, etc 13. When you get to the point in the installation where there are a series of check marks remove all but save in start menu and automatically check for updates 14. Continue clicking next until you get to finish 15. Upon completion of the installa