Computer Help for Seniors

PC Notes for 9/5/17 Do I need to turn off my computer? You should not leave your computer ON (picture on the screen) all the time. Why? The mechanical parts, the hard drive and fan can wear out faster. But my computer is slow to start after I shut it down! Put your computer to sleep instead of shutting it down. Setting up sleep: 1. Open the Control Panel (Click on the Start Flag, bottom left, and click the control panel icon in the list OR type in "con" to search for the control panel) 2. Search for the Settings for Sleep (Type Sleep in the top right box to filter the settings that appear) 3. Click on the result for changing when and how the computer goes to sleep to access settings for time after the computer is inactive. Recommendation 30 minutes. Click Save or Apply Searching in the computer! Use your Guide on the Internet for how to use the Computer is….Google Search for an application on the computer. 1.Click the the Start Men

Special Class 8/29/17 Hacked?!? What is it? Compromised/Intrusion How do I know if I have been hacked? Different Types of Malicious Software Malware (surfing the web) Advertising tricking the user to buy something, usually related to a virus or computer service Ransomware (surfing the web) Locks your computer with the ability to unlock it only if you pay $$ Trojans (Operating system specific, email, or download) Behind the scenes logging and tracking everything you do and type Virus (Operating system specific, email, or download) Delete or corrupt data How can I avoid Malicious Software? Originally Macintosh computers were less likely to be affected. Because there are fewer Mac computers in the world but more Microsoft Computers. Protect yourself with antivirus or anti malware. PC - Malware Bytes (Paid Version) Macintosh - Sophos (Free) Learn more about the "Dark Web" watching the Deep Web http://www.imdb.com/title/tt3312868/ Watch for FREE with your Amazon Prime Account http

Sync and Manage Audio Playlist Remove a playlist on a device 1.Choose the playlist 2.Tap the red dot 3.Choose remove Choose which playlist to sync from the computer 1.Connect the device 2.Open iTunes 3.Click the icon on the top right that resembles the device 4.Click music 5.Check the playlist to add to your device Thank you, Jason Dare Computer Trainer and Repair 415-240-4843 jason.dare@sfct.net Here for you every step of the way.

Macintosh Notes 8/22/17 My Computer is acting strange, what's wrong? If you think you have a virus, download a FREE antivirus software 1.Go to Google, Type in "Sophos antivirus Mac" 2.Remember the first 2 results are ADS 3.Also look at the website address/URL in green to confirm the source 4.Click Get Started 5.Register with Sophos and create a password (write it down) 6.Look in your email inbox for a verification email and the link to download the software 7.Then double click on the software to install it 8.The Sophos Icon appears on the top right bar beside the clock 9.Click the icon to open the software and run a manual scan If you feel your computer's performance has degraded since Sophos was installed, remove it. 1.Click Spotlight (magnifying glass top right corner) type in sophos 2.Click Remove Sophos If you use Firefox Update to the newest version! 1.Visit www.firefox.com 2.Click Download 3.Open the downloaded file (dmg) 4.The window opens with the firefox icon

Change hearing aid settings (audio or call to hearing aid) 0. Open settings 0. Go to general 0. Go to accessibility 0. Scroll down to hearing aids 0. Audio routing, change related options Thank you, Jason Dare Computer Trainer and Repair 415-240-4843 jason.dare@sfct.net Here for you every step of the way.

PC Notes for 8/1/17 Troubleshooting Processes Issue: I Can't Open an Email Attachment! Understand the likely steps: 1. Receive the email with attachment 2. Click on the attachment to start the download Does not work, Internet Browser is Out of Date / / try to access the same email attachment in a different Internet browser (i.e. Firefox, Google Chrome, etc.) Look carefully to see if it automatically downloaded as it does in Google Chrome, seen on the bottom left, and sometimes in Firefox, seen in the top right 3. Successfully download/save the attachment to the computer 4. Opens properly with the required or compatible program Need the correct program, search Google for a program that opens your file. Search using the files 3 letter extension after the . DO NOT OPEN ATTACHMENTS FROM PEOPLE/COMPANIES YOU AREN'T EXPECTING EMAILS FROM! ex. Sorry we missed you, click here for a shipping receipt Your invoice wasn't processed properly Thank you for

Special Class 7/25/17 Streaming & What you will need #1. Internet Connection #2. Get your TV connected - by having a Smart TV with Wifi Built in or by buying a device to connect your tv Roku -  less than $100 Amazon Fire Stick - $50 (choose this if you have Amazon Prime) Apple TV - $150 (choose this if you want to mirror your computer/iOS content on the TV) Google Chromecast - $35  DVD with WiFi Capability -$80 ****Why would I choose one device over the other?**** Which service do you want to subscribe to? PBS - Any of the devices Netflix -  Any of the devices Amazon - Firestick, Roku, Chromecast Acorn - Roku, check others Once you pay for streaming on your device, you can also use the same subscription to stream on your other devices, i.e. iPad, iPhone, Mobile Device, Computer, etc. #3. Connect to a Streaming Service PBS - FREE Netflix Amazon Prime HBO   Jason Dare Computer Trainer 415/240.4843 learn@sfct.net 3145 Geary Blv