Computer Help for Seniors

iOS notes 2/14/17 Use the contacts app to communicate with others Add a contact by pushing the + on the top Enter the required information Tap done To communicate with the contact 1 tap the contact on the list 2 tap the method to connect with the contact, i.e. FaceTime, messaging, email FaceTime and messaging from an iPAD ONLY works so long as the other contact has an apple device If you want to video conference with non apple users use Skype. Using Safari efficiently  *use the back arrow, top left, to go back to the previous page(s) *tap the logo of the website to go page to the homepage of the site Use tabs, on top, to view more than one page at a time +, push to open a new tab x to close the tab Navigate to a new website, type the www on the top white bar or type in what you are searching for and then press go or search on the keyboard Press the box with the arrow pointing up to: Print the page Email the page Save the page to your home screen Save the page to your bookmarks Reader v

Using the iPad for Communication Purpose and Apps Email - iOS Mail, Gmail/inbox, yahoo Contacts Phone - iPhone app, voip services Chatting/texting - SMS/mms on iPhone, messaging on iPads, Facebook messenger, wechat,  Video chatting - FaceTime, skype, google hangouts Email - turn mail on or off Settings Mail Accounts Tap the account Tap the switch, green on = active, off = inactive Why aren't all my settings for the account green? You only need one contacts, calendar, notes active. Typically iCloud has active contacts, calendar, notes, etc. Email your gmail or yahoo, etc If everything is working fine don't make any changes! Try a new email app to manage your inbox Spark can be downloaded from the App Store Open the App Store Tap search on the bottom or the search box on the top Type in Spark Tap search Push get then install Enter your password or put your finger on the home button if you have Touch ID active Tap open when it's done Complete the steps spark asks of you to set

PC Notes 2/7/17 My Computer is Running Slow 1. Be sure all unneeded applications, as displayed on the taskbar below the window, are closed. Or 1. Restart the computer Passwords Be sure to date the password when you record it in your "password storage system" Can I use the same for everything? Depends what you are protecting. Shopping, sure. Banking, no. I've entered the password but continually I get a message wrong password. Why? Open another browser and try to access the same account. A. If it works you have the correct password. Visit your accounts security information to see who, where and what has been authorized to access your email. https://myaccount.google.com/security If it doesn't work still, then you might have the wrong password and you will need to start password recovery. Don't panic! Call a Jason or another tech. Have another email address from a company not committed to supporting your emails? Li

Macintosh Notes 1/17/17 Searching Emails - Use Email Program i.e. Macintosh Mail, Gmail, AOL, Yahoo Files -Spotlight - Computer Only (Create Descriptive Naming Conventions. i.e. Letter.John.Tax.2017) Information on the Web - Use a Search Tool like Google, Bing, etc. (Be careful when reading search results. Look at the source of the information, in green below the title.) Streaming -  Constant downloading of media to a device, usually related to video and music Dependent on the Internet You Must: A Reliable Internet Connection Hardware that Supports Streaming Computer iOS or Mobile Device Smart TV Roku, Amazon Fire Stick, Apple TV Subscribe to a Content Provider PBS - FREE Netflix - $ exclusive content - The Crown, Chef's Table Amazon - $Prime (includes Video, Music, Books, Free 2 Day Shipping) exclusive content - Goliath Acorn - $ British TV Which Do hardware do I choose? If you subscribe to Amazon Prime = Amazon Fire Stick Apple Devices = Apple TV

Communication Apps -Email - iOS Mail, Gmail/Inbox, Yahoo, Spark -Contacts Email - turn mail on or off Settings Mail Accounts Tap the account Tap the switch, green on = active, off = inactive Why aren't all my settings for the account green? You only need one contacts, calendar, notes active. Typically iCloud has active contacts, calendar, notes, etc. Email your gmail or yahoo, etc If everything is working fine don't make any changes! Try a new email app to manage your inbox Spark can be downloaded from the App Store Open the App Store Tap search on the bottom or the search box on the top Type in Spark Tap search Push get then install Enter your password or put your finger on the home button if you have Touch ID active Tap open when it's done Complete the steps spark asks of you to setup the new email application Update your contacts app and use it as a central system to communicate with others Open contacts Tap the + to create a new contact

PC Notes for 1/3/17 New Year's Checklist Antivirus or AntiMalware Microsoft Security Essentials – Windows 7 Windows Defender – Windows 8 & 10 Sophos Home (Actively Protects your Computer) - https://home.sophos.com/ 1. Create an account 2. Confirm your identity by going to your email and accepting the confirmation 3. Go back to sophos and login 4. Click Add Computer / Install 5. Click on the downloaded file or choose Run/Open 6. Follow the Instructions Malware Bytes (Free to check for Malware, Paid to actively scan) Run this at least once a month Backup System – Save a copy of your files just in case your Hard Drive fails or you get a virus *Online Backup (Paid) - Automatic Mozy, Carbonite, Backblaze *Cloud Storage (Free to a limit then paid) – Needs Setup or to be done manually Dropbox, Box, pCloud *Online Document Creation, Storage - Documents created online Microsoft OneDrive, Google Drive, Apple iCloud *External Hard Drive – Be sure

Macintosh Notes 12/20/16 Email changed to sftowershelp@gmail.com or visit sfct.net for old notes. How can I be sure to see my contacts on all my devices? 1.Use the iCloud/Apple Contacts 2.Be sure Contacts is syncing with iCloud on all your devices Export your address book from your current provider and import it into the Macintosh Address book or to iCloud.com How can I remove a bad email address that continually appears in Mac Mail? Click the Window menu Choose Previous Recipients Find or Search for the contact to remove Click on the contact Choose Remove from List Change the Tools on the Mac Mail Toolbar. Add an add to contacts icon, print, etc. Hold Control and click on the grey area beside the tool icons A menu will appear Choose Customize Toolbar Drag the tool you want onto the toolbar and drag off what you do not want Reset your mac computer password Restart the computer Hold Command and R Under utilities there will be change password What is the Ke